Terms of service

Who runs StolenHeart

StolenHeart is a personally operated project based in Lithuania. Goatman is the public community contact. The store is held and managed under the responsibility of an adult account holder. For questions, visit Support.

The operator’s legal name and service address have not yet been published.

StolenHeart is not an official Minecraft service and is not approved by or associated with Mojang or Microsoft.

Playing and joining the community

Players can join from around the world. Europe is recommended for lower connection latency. See the joining instructions for Java and Bedrock.

We recommend the community for ages 13 and above, but do not currently set a separate minimum age for playing on the Minecraft server. You must meet the age and permission requirements of Minecraft, your account provider and applicable law.

Discord has its own minimum age requirements. Do not create an underage Discord account to access support. Tebex currently requires purchasers to be at least 16. A younger player must not make the purchase themselves; a parent or guardian who meets the checkout requirements may purchase a gift.

Server rules

The rules displayed by /rules in-game are listed in the server guide. Check them before playing or installing a mod. The main restrictions include:

• Hacked clients; movement, inventory, health-indicator, radar and freecam mods; auto place, easy place, Mouse Tweaks, scrollbars, crafting modifications, macros and scripts.
• Abusing bugs, duplication, finding or using the world seed, or using more than one account.
• Real-money or cross-server trading, invite or Nitro Boost rewards, and external gambling.
• Spam, harassment, advertising, discrimination, hate speech, death threats, sharing others’ private information, impersonation, ban evasion or lying to staff.

Minor swearing is allowed for self-expression, not to target or harass others. Sexual harassment and deliberate attacks on the server or website are also not allowed. The official store sells ranks and keys; paying through unofficial channels does not make a trade permitted.

Report bugs, glitches and cheaters through our Discord community. If a particular mod is unclear, ask through Support before using it.

Moderation and appeals

We may issue warnings, mutes, temporary bans, permanent bans or a blacklist depending on the conduct. Serious offences may result in an immediate permanent restriction without earlier warnings.

Submit an appeal through a ticket in our Discord community. Include your player name, the action you are appealing and any evidence. There is no general deadline, but an appeal does not guarantee that a restriction will be removed.

Exceptional serious offences may be excluded from the normal appeal process. If you cannot use Discord, contact Support about your options.

Paid benefits stay attached to the restricted account; they do not transfer to another account to avoid a ban. Membership time still expires normally and cannot be used while access is blocked. A ban does not itself cancel a recurring subscription. You can stop renewal through Tebex payment history.

A valid moderation action does not normally qualify for a voluntary refund. Staff may offer a goodwill discount for lost access. Mistaken restrictions and legal refund rights are handled separately.

Staff actions are logged. Report suspected staff abuse with the date, player names and evidence. Confirmed abuse may lead to permission removal, dismissal and blacklisting.

Ranks, keys and delivery

Read the product description and billing details before buying. Store prices are displayed in USD ($). Check the final price, taxes, recipient and any recurring charges at Tebex checkout.

Bedrock names must begin with a dot, for example .YourName. Java names must not begin with a dot. Use the exact account that should receive the purchase. Gifts are delivered to the player name entered at checkout.

Heart+ is a monthly membership, not a lifetime rank. Only one membership may be active at a time. Benefits continue until the paid period ends if renewal is cancelled, then the account returns to its default permissions. The renewal amount and any promotional conditions are those disclosed at checkout; a sale price is not a promise that every future renewal has the same discount.

Crate keys let you choose an available reward from the relevant crate. They are not sold as random-reward gambling. They may be purchased in multiple quantities.

Delivery usually takes seconds or minutes, including when you are offline. It may take longer during an interruption. Contact support if nothing arrives after an hour. If the purchase is still undelivered after 24 hours, you may choose manual delivery or a full refund through Tebex. You can report an unauthorised payment or exercise a legal remedy immediately.

Gifts and benefits are associated with the recipient account. A name change on the same correctly linked UUID should retain its data. Contact support if a migration or account-linking problem loses a purchase; we will investigate the ownership and delivery records and restore confirmed entitlements.

Read the refund policy for delivery problems, duplicate charges, wrong usernames and cancellation.

Wipes and changes to benefits

World resets are intended to be uncommon and used when needed. A wipe resets ordinary game progress. Purchased entitlements are retained except for crate keys.

A wipe removes all crate keys, including unused keys bought with real money. This condition applies to purchases made under these terms from 15 November 2026. It does not change an earlier order or override its product description, Tebex’s terms or legal consumer rights.

Membership benefits may be added or updated. If a paid benefit is removed, we offer a refund for the affected purchase through Tebex. We cannot replace the benefits promised for an existing paid period merely by editing its description.

Contact Support if a paid benefit is removed. We will check the affected purchase and arrange the appropriate refund with Tebex.

Outages, errors and closure

Maintenance, technical faults and other interruptions can affect access. If a server error causes lost progress, open a support ticket with an approximate date, a description and any evidence. Staff will investigate and restore verified losses where the available records or backups allow.

Paid membership time lost because the server is inaccessible due to maintenance or an outage is eligible for a refund under our outage policy. A connection problem affecting only your device or internet service is not automatically a server outage.

For a planned permanent closure, we will give two months’ notice on the website and Discord, freeze new purchases when the notice is issued and arrange refunds for unused paid membership time through Tebex. An emergency or insolvency may affect this plan, but does not remove legal claims.

A closure notice will explain refunds and subscriptions. If you have a subscription, check its renewal status in Tebex; an announcement alone does not cancel it.

Responsibility and limits

We are responsible for loss caused by our breach of these terms, negligence or other conduct for which the law makes us liable. To the extent the law allows, we do not accept liability for losses we did not cause or contribute to.

Tebex is the seller for store orders and handles payments with its payment providers. Our checkout form does not collect or store full card numbers or card security codes. Report suspected unauthorised payments to Tebex and your bank or payment provider. We remain responsible for the delivery and support duties that apply to us.

Keep your Minecraft, Microsoft, Discord and email accounts secure. We do not accept liability for loss caused solely by your device or account being compromised, an unofficial seller, a prohibited trade or another independent service, where we did not contribute to the loss and the law does not make us responsible.

A hack, data breach or outage does not by itself establish fault on our part. Responsibility depends on the cause, the safeguards and duties that applied, and whether our actions or omissions contributed to the harm. Using an outside provider does not remove our duties for data or services handled on our behalf. See the privacy policy for security incidents.

The server is provided for personal recreation. To the extent permitted by law, we do not cover business losses, including lost profit or revenue, or losses that were not reasonably foreseeable. These limits do not reduce our published refund commitments or legal remedies for a faulty or undelivered purchase.

Nothing here excludes or limits liability for fraud, intentional misconduct, gross negligence, death, personal injury, non-material damage or any other liability that cannot lawfully be limited. Consumer and data-protection rights still apply.

Player media

We ask permission before officially featuring a player’s build, messages or gameplay. Ordinary in-game names and nametags can be visible to other players and in gameplay footage. This is not permission to publish additional personal information about a player.

For questions about an official feature or withdrawing consent for future use, contact Support. The privacy policy explains how personal data is handled.

Changes and legal rights

We give one month’s notice of material planned changes on the website and Discord. Urgent legal or security changes may need to take effect sooner, with an explanation. Changes do not retrospectively remove rights attached to an existing purchase.

Lithuanian law applies to our website and server terms, without removing mandatory consumer protections available where you live. Store purchase contracts follow Tebex’s checkout terms.

Contact Support if something goes wrong. Support is in English, and you may use a translator. This does not limit your right to contact a regulator, bring a court claim or use another legal remedy, and a valid request is not rejected solely because of its language.

If a clause is unenforceable, the remaining terms continue to apply where they can fairly operate without it.